The majority of Incognito Concealment holsters are made at the time of order to the exact specifications and preferences chosen by the customer. Because of this, we do not accept returns or issue refunds on items that were made correctly according to the customer's order form. An order may be canceled up to 24 hours after it is placed, provided that production has not already begun. If you would like to cancel an order, the request must be sent in writing via email. Please include your name, phone number, order number, and reason for cancelation in the email. Cancelation requests must be emailed to: sales@incognitoconcealment.com. Custom orders returned or canceled after the 24 hour period are done so at our discretion and may be subject to a 50% restocking fee. Shipping will be arranged and paid for by the customer. By placing an order with us, you are consenting to our terms and conditions, to include our return and cancelation policy.
Incognito Concealment offers a Lifetime Warranty on all of our holsters for the original owner for manufacturer defects. If you feel your product is defective, broken, or does not fit correctly, please contact us via phone at (586) 257-1686 or email at sales@incognitoconcealment.com. We may request photos or videos for further clarification of the issue. If we deem the product to be damaged or defective from the factory, we will issue repairs as necessary, up to and including completely replacing your product as well as paying return shipping.
We offer a 30 day money back guarantee on our quick ship inventory items because we believe in our products. Reference our page of quick ship items here. These items are eligible for return or exchange if you are dissatisfied with them for any reason. This does not include shipping to or from shipping costs. We do not sell used holsters so if the product has been damaged it will not be eligible for return.
